1. About This Privacy Policy

This Privacy Policy applies to the website operated by Fly Hawk Real Estate and to personal information collected through our online forms, email communications, telephone enquiries, property-related requests, customer service interactions and other digital communication channels linked to our website.

In this policy, “Fly Hawk Real Estate,” “Fly Hawk,” “we,” “us” and “our” refer to Fly Hawk Real Estate. “You,” “your,” “visitor,” “client,” “landlord,” “tenant,” “applicant” or “user” refers to any person who visits our website or communicates with us regarding our services.

This policy explains what information we may hold, why we may need it, how it may be used and the choices available to you.

2. Information We Collect

The type of information we collect depends on how you interact with our website and services. We aim to collect only information that is relevant and reasonably necessary.

Personal and contact information: name, email address, telephone number, company name, job title, preferred communication method and other information you voluntarily provide.

Property and service information: property type, location, size, occupancy status, service requirements, budget, lease period, inspection details, enquiry messages and relevant documents.

Technical information: IP address, browser, device type, operating system, pages visited, access date and time, traffic source, approximate region and website security logs.

We do not intentionally request sensitive personal information through general enquiry forms. Please avoid submitting unnecessary identification, financial or health information through open text fields.

3. How We Collect Information

We collect information when you submit a website form, send an email, call our office, request property or service details, provide feedback, apply for a job or communicate with our team.

Basic technical information may also be collected automatically through cookies, server logs, analytics systems and security tools.

We may receive relevant information from property owners, landlords, tenants, authorised representatives, contractors, service providers, employers, business partners or lawful public sources.

4. How We Use Your Information

We may use personal information to respond to enquiries, understand property requirements, arrange inspections and meetings, provide property and facility management support, coordinate leasing and tenancy matters, manage customer service records, review employment applications, secure and improve the website, prevent misuse and comply with legal or contractual obligations.

5. Legal Basis for Processing

We may process information based on your consent, contractual necessity, legal obligations, legitimate business interests, or the need to protect rights, safety and property.

Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing lawfully completed beforehand.

6. Property and Service Enquiries

Information submitted in connection with a property or service enquiry may be reviewed by relevant members of our management, leasing, operations, maintenance, facility management or customer service teams.

Submitting an enquiry does not itself create a tenancy, brokerage, employment, property management or other contractual relationship. Additional verification, documents and written agreements may be required.

7. Careers and Recruitment Data

If you apply for an opportunity, we may collect your name, contact details, curriculum vitae, employment history, qualifications, skills, certifications and availability.

We may use this information to assess suitability, contact you, arrange interviews, verify information, consider you for suitable roles and meet legal or administrative obligations.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential functionality, security, preferences, analytics and third-party content such as maps or embedded media.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

9. Sharing of Personal Information

We do not intend to sell or rent personal information. We may share relevant information with authorised employees, property owners, landlords, tenants, representatives, contractors, maintenance or security providers, hosting and technology providers, professional advisers and government authorities where reasonably necessary or legally required.

10. International Data Transfers

Some hosting, email, cloud, analytics or technology providers may process information outside the United Arab Emirates.

Where international transfers occur, we seek to use appropriate contractual, organisational or legal safeguards required by applicable law.

11. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage the relevant relationship, comply with legal or contractual duties, resolve disputes and maintain appropriate business records.

When information is no longer required, it may be securely deleted, destroyed or anonymised.

13. Your Privacy Rights

Subject to applicable law and identity verification, you may request access, correction, deletion, restriction, objection, withdrawal of consent or information about how your personal data is processed.

To make a request, contact us using the details at the end of this policy and clearly describe the relevant enquiry, property, service or communication.

14. Third-Party Websites and Services

Our website may contain links to external websites, maps, social media platforms and other third-party services.

Fly Hawk Real Estate does not control the privacy, security or content practices of independent third parties. Please review their policies before submitting information.

15. Children's Privacy

Our website and services are intended primarily for adults, property owners, landlords, tenants, business clients, representatives and job applicants.

We do not knowingly collect personal information directly from children through general website forms without appropriate authority or consent.

16. Marketing Communications

Where legally permitted, we may send relevant updates about Fly Hawk Real Estate, properties or services.

You may opt out of promotional messages at any time. Operational, contractual or legally required communications may still be sent.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or legal obligations.

The current version will be published on this page with a revised Last Updated date.

18. Contact Us

For questions about this Privacy Policy or the handling of your personal information, contact Fly Hawk Real Estate using the details below.

Please include your name, contact details and a clear description of your request. Avoid sending unnecessary sensitive information in your initial message.